{"id":5700,"date":"2022-02-25T09:17:49","date_gmt":"2022-02-25T09:17:49","guid":{"rendered":"https:\/\/proinstitute.pt\/teste\/new\/?post_type=product&#038;p=5700"},"modified":"2025-04-29T13:08:14","modified_gmt":"2025-04-29T13:08:14","slug":"atendimento-de-clientes-e-gestao-de-reclamacoes-50h","status":"publish","type":"product","link":"https:\/\/proinstitute.pt\/teste\/produto\/atendimento-de-clientes-e-gestao-de-reclamacoes-50h\/","title":{"rendered":"Atendimento de clientes e gest\u00e3o de reclama\u00e7\u00f5es (50H)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5700\" class=\"elementor elementor-5700\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-660c624f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"660c624f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e3f1dde\" data-id=\"7e3f1dde\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7504d85 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"7504d85\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1221\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1221\" aria-expanded=\"false\">APRESENTA\u00c7\u00c3O<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1222\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1222\" aria-expanded=\"false\">OBJETIVOS<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1223\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1223\" aria-expanded=\"false\">CONTE\u00daDOS<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1224\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1224\" aria-expanded=\"false\">DURA\u00c7\u00c3O<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1225\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1225\" aria-expanded=\"false\">EFORMADOR<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1226\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1226\" aria-expanded=\"false\">CRONOGRAMA<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1221\" aria-expanded=\"false\">APRESENTA\u00c7\u00c3O<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1221\" tabindex=\"0\" hidden=\"false\"><p>\u00c9 um dado adquirido que\u00a0<strong>os clientes de qualquer organiza\u00e7\u00e3o<\/strong>\u00a0(B2C ou B2B)\u00a0<strong>est\u00e3o cada vez mais exigentes e com mais poder de argumenta\u00e7\u00e3o<\/strong>. Portanto, \u00e9 hoje em dia obrigat\u00f3rio que todas as organiza\u00e7\u00f5es estejam preparadas para atender com excel\u00eancia o cliente do S\u00e9c. XXI.<\/p><p><strong>Paradoxalmente, as reclama\u00e7\u00f5es sobem a um ritmo vertiginoso<\/strong>. A revolu\u00e7\u00e3o da internet e, sobretudo,\u00a0<strong>as redes sociais t\u00eam contribu\u00eddo em muito para esse facto<\/strong>. \u00c9, portanto, cada vez mais necess\u00e1rio o foco no cliente e nas suas necessidades. O presente curso surge com o objetivo de\u00a0<strong>sensibilizar e formar os colaboradores das PMEs para esta tem\u00e1tica.<\/strong><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1222\" aria-expanded=\"false\">OBJETIVOS<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1222\" tabindex=\"0\" hidden=\"hidden\"><p><strong>No final do curso, os formandos estar\u00e3o aptos a:<\/strong><\/p><p>\u2013 Compreender a import\u00e2ncia do cliente e da fun\u00e7\u00e3o atendimento<\/p><p>\u2013 Melhoria do processo comunicativo para tratamento de reclama\u00e7\u00f5es<\/p><p>\u2013 Saber minimizar barreiras \u00e0 comunica\u00e7\u00e3o<\/p><p>\u2013 Reconhecer os diversos tipos de clientes e melhor forma de lidar com os mesmos<\/p><p>\u2013 Dominar conceitos e t\u00e9cnicas de atendimento presencial ou \u00e0 dist\u00e2ncia (telefone, email, chat, etc.)<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1223\" aria-expanded=\"false\">CONTE\u00daDOS<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1223\" tabindex=\"0\" hidden=\"hidden\"><p>Esta forma\u00e7\u00e3o tem como principais conte\u00fados:<\/p><p>\u2013\u00a0<strong>M\u00f3dulo 1<\/strong>: Defini\u00e7\u00f5es e conceitos<\/p><p>\u2013\u00a0<strong>M\u00f3dulo 2<\/strong>: Tipos de clientes<\/p><p>\u2013\u00a0<strong>M\u00f3dulo 3<\/strong>: Comunica\u00e7\u00e3o verbal e n\u00e3o verbal<\/p><p>\u2013\u00a0<strong>M\u00f3dulo 4<\/strong>: Atendimento \u00e0 dist\u00e2ncia<\/p><p><strong>\u2013\u00a0M\u00f3dulo 5<\/strong>: Gest\u00e3o de Reclama\u00e7\u00f5es<\/p><p>(<a href=\"https:\/\/proinstitute.pt\/teste\/contactos\">pe\u00e7a aqui<\/a>\u00a0o programa detalhado)<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1224\" aria-expanded=\"false\">DURA\u00c7\u00c3O<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1224\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1224\" tabindex=\"0\" hidden=\"hidden\"><p>\u2013\u00a0<strong>50 horas \u00e0 dist\u00e2ncia<\/strong>\u00a0(regime eLearning) em sess\u00f5es ass\u00edncronas (acesso \u00e0 plataforma\u00a0<strong>consoante disponibilidade do formando<\/strong>) e com tutoria \u00e0 dist\u00e2ncia personalizada (d\u00favidas e quest\u00f5es respondidas no prazo m\u00e1ximo de 24H \u00fateis)<\/p><p>\u2013 Dura\u00e7\u00e3o\u00a0<strong>estimada<\/strong>\u00a0do curso: 30 dias<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1225\" aria-expanded=\"false\">EFORMADOR<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1225\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1225\" tabindex=\"0\" hidden=\"hidden\"><p><strong>Ricardo de Carvalho<\/strong><\/p><p>Marketeer e estratega de marcas para microempresas. Licenciado em Gest\u00e3o de Empresas e Mestre em Marketing, \u00e9 formador profissional e consultor de empresas desde 2008. Docente de ensino superior, gestor de projetos e empreendedor, desenvolve e planeia ferramentas web desde 2006, nomeadamente constru\u00e7\u00e3o e aplica\u00e7\u00e3o de planos eMarketing, arquitetura de newsletters, constru\u00e7\u00e3o e gest\u00e3o de websites, institui\u00e7\u00e3o de ferramentas de SEO (Search Engine Optimization), gest\u00e3o de p\u00e1ginas nas redes sociais, cria\u00e7\u00e3o e gest\u00e3o de publicidade online, etc.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1226\" aria-expanded=\"false\">CRONOGRAMA<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1226\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1226\" tabindex=\"0\" hidden=\"hidden\"><p>Dispon\u00edvel em 24h. Interessado?<\/p><p>Realize aqui a sua inscri\u00e7\u00e3o ou entre em <a href=\"https:\/\/proinstitute.pt\/teste\/contactos\">contacto connosco<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>APRESENTA\u00c7\u00c3O OBJETIVOS CONTE\u00daDOS DURA\u00c7\u00c3O EFORMADOR CRONOGRAMA APRESENTA\u00c7\u00c3O \u00c9 um dado adquirido que\u00a0os clientes de qualquer organiza\u00e7\u00e3o\u00a0(B2C ou B2B)\u00a0est\u00e3o cada vez mais exigentes e com mais poder de argumenta\u00e7\u00e3o. Portanto, \u00e9 hoje em dia obrigat\u00f3rio que todas as organiza\u00e7\u00f5es estejam preparadas para atender com excel\u00eancia o cliente do S\u00e9c. XXI. Paradoxalmente, as reclama\u00e7\u00f5es sobem a um [&hellip;]<\/p>\n","protected":false},"featured_media":5702,"template":"","meta":[],"product_cat":[248,252],"product_tag":[],"class_list":{"0":"post-5700","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-atendimento-vendas","7":"product_cat-marketing","9":"first","10":"instock","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"APRESENTA\u00c7\u00c3O OBJETIVOS CONTE\u00daDOS DURA\u00c7\u00c3O EFORMADOR CRONOGRAMA APRESENTA\u00c7\u00c3O \u00c9 um dado adquirido que os clientes de qualquer organiza\u00e7\u00e3o (B2C ou B2B) est\u00e3o cada vez mais exigentes e com mais poder de argumenta\u00e7\u00e3o. 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